Orders/Positions are not visible in the Broker's account

If you are trading through the Tiger.com Windows terminal, this issue may occur in three cases:

1. You are trading in simulator mode instead of real mode.

You can check and change the trading mode in the top right corner of the terminal:

2. The wrong account is selected in the order book/chart trading module.

In the order book or chart trading module, you may have selected the Trust account instead of your exchange/broker account.

Trust is a virtual account that manages linked composite accounts. If you are not using composite accounts, you can remove the Trust account via: Tables → Accounts → Setup Group Portfolios:

3. You are trying to trade via Tiger.com Broker but have connected through your personal exchange account’s API.

Your exchange account and Tiger.com Broker account are not linked. To connect to your Tiger.com Broker account, you must set up the connection using API keys created in our personal account.

You can find detailed setup instructions in our Knowledge Base.