# Orders/Positions are not visible in the Broker's account

If you are trading through the **Tiger.com Windows terminal**, this issue may occur in three cases:

#### 1. You are trading in **simulator mode** instead of real mode.

You can check and change the trading mode in the **top right corner** of the terminal:

<figure><img src="/files/dx1W6Jh6Cs4fuMTj0cUz" alt=""><figcaption></figcaption></figure>

#### 2. The **wrong account is selected** in the order book/chart trading module.

In the order book or chart trading module, you may have selected the **Trust** account instead of your exchange/broker account.

**Trust** is a **virtual account** that manages linked composite accounts.\
If you are **not using composite accounts**, you can remove the **Trust** account via:\
**Tables → Accounts → Setup Group Portfolios:**

<figure><img src="/files/oFAt7f6FHTL7ZdIWxjq6" alt=""><figcaption></figcaption></figure>

#### 3. You are trying to trade via **Tiger.com Broker** but have connected through your personal exchange account’s API.

Your **exchange account and Tiger.com Broker account are not linked**. To connect to your **Tiger.com Broker account**, you must set up the connection using API keys created in our **personal account**.

You can find **detailed setup instructions** in our [**Knowledge Base**](https://broker-docs.tiger.com/english-2).


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