> For the complete documentation index, see [llms.txt](https://broker-docs.tiger.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://broker-docs.tiger.com/english-2/frequently-asked-questions/orders-positions-are-not-visible-in-the-brokers-account.md).

# Orders/Positions are not visible in the Broker's account

If you are trading through the **Tiger.com Windows terminal**, this issue may occur in three cases:

#### 1. You are trading in **simulator mode** instead of real mode.

You can check and change the trading mode in the **top right corner** of the terminal:

<figure><img src="https://3857619824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fyw4jlbyXBiRSgCIsu0tg%2Fuploads%2F48uDAgiyoz1akGg8tDAt%2F%D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA%20%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0%202025-03-08%20%D0%B2%2019.45.18.png?alt=media&amp;token=9da72aaa-22fd-4fc6-9196-bde140b267b8" alt=""><figcaption></figcaption></figure>

#### 2. The **wrong account is selected** in the order book/chart trading module.

In the order book or chart trading module, you may have selected the **Trust** account instead of your exchange/broker account.

**Trust** is a **virtual account** that manages linked composite accounts.\
If you are **not using composite accounts**, you can remove the **Trust** account via:\
**Tables → Accounts → Setup Group Portfolios:**

<figure><img src="https://3857619824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fyw4jlbyXBiRSgCIsu0tg%2Fuploads%2FMT5ae614pjjej6LEEH91%2F%D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA%20%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0%202025-03-08%20%D0%B2%2019.48.42.png?alt=media&amp;token=7f8ff270-68cf-4941-a538-74f07e754058" alt=""><figcaption></figcaption></figure>

#### 3. You are trying to trade via **Tiger.com Broker** but have connected through your personal exchange account’s API.

Your **exchange account and Tiger.com Broker account are not linked**. To connect to your **Tiger.com Broker account**, you must set up the connection using API keys created in our **personal account**.

You can find **detailed setup instructions** in our [**Knowledge Base**](https://broker-docs.tiger.com/english-2).


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