# How to Reset 2FA?

If the two-factor authentication (2FA) was set up incorrectly or you have lost access to your authenticator, you can reset 2FA for your account. The process is as follows:

#### **If you have access to your broker account:**

1. **Log in** to your broker’s account.
2. Go to [**Profile Settings**](https://account.tiger.com/profile) and click **“Send link”:**

<figure><img src="https://3857619824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fyw4jlbyXBiRSgCIsu0tg%2Fuploads%2FWkArfSImfNhC84Og0SdY%2F%D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA%20%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0%202025-03-08%20%D0%B2%2020.14.13.png?alt=media&#x26;token=3d88f30f-3121-4adc-be23-303d5cdeb162" alt=""><figcaption></figcaption></figure>

3\. A confirmation **modal window** will appear—select **“Send Link”:**

<figure><img src="https://3857619824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fyw4jlbyXBiRSgCIsu0tg%2Fuploads%2Fx9RZQjH9xkj8MijqZkFe%2F%D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA%20%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0%202025-03-08%20%D0%B2%2020.15.58.png?alt=media&#x26;token=75c4dd80-a539-461c-81c0-da06c85db183" alt=""><figcaption></figcaption></figure>

4\. The system will send a **verification email** to your registered email address. Follow the link in the email.

5\. You will be redirected to a **liveness verification page**, where you need to complete **video verification.**

&#x36;**.** Once successfully verified, the system will **reset 2FA** for your account.

### If you cannot log in due to 2FA:

1\. Enter your login and password on the sign-in page and proceed to the 2FA verification screen.

2\. Click **“No Access to 2FA”:**

<figure><img src="https://3857619824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fyw4jlbyXBiRSgCIsu0tg%2Fuploads%2FI5o6kOatEM5WqJxr7xSv%2F%D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA%20%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0%202025-03-08%20%D0%B2%2020.19.25.png?alt=media&#x26;token=9cf619fe-0158-4ae8-9740-7efcad7be28e" alt=""><figcaption></figcaption></figure>

3\. A confirmation **modal window** will appear—select **“Send Link”.** After clicking, the process will be the same as described above.

After resetting 2FA, you will be able to set it up again [following our instructions](https://broker-docs.tiger.com/english-2/getting-started/two-factor-authentication-2fa).

{% hint style="info" %}
**Automatic 2FA reset is available only once per day.**\
For additional resets, please contact support at **<broker.support@tiger.com>.**
{% endhint %}