# How to Reset 2FA?

If the two-factor authentication (2FA) was set up incorrectly or you have lost access to your authenticator, you can reset 2FA for your account. The process is as follows:

#### **If you have access to your broker account:**

1. **Log in** to your broker’s account.
2. Go to [**Profile Settings**](https://account.tiger.com/profile) and click **“Send link”:**

<figure><img src="/files/dQ54cAx0bBgsTipyOhgC" alt=""><figcaption></figcaption></figure>

3\. A confirmation **modal window** will appear—select **“Send Link”:**

<figure><img src="/files/OXqPPcyczRyAxkaJFpQO" alt=""><figcaption></figcaption></figure>

4\. The system will send a **verification email** to your registered email address. Follow the link in the email.

5\. You will be redirected to a **liveness verification page**, where you need to complete **video verification.**

&#x36;**.** Once successfully verified, the system will **reset 2FA** for your account.

### If you cannot log in due to 2FA:

1\. Enter your login and password on the sign-in page and proceed to the 2FA verification screen.

2\. Click **“No Access to 2FA”:**

<figure><img src="/files/z94qMecJ77Tu8FOmNvl7" alt=""><figcaption></figcaption></figure>

3\. A confirmation **modal window** will appear—select **“Send Link”.** After clicking, the process will be the same as described above.

After resetting 2FA, you will be able to set it up again [following our instructions](https://broker-docs.tiger.com/english-2/getting-started/two-factor-authentication-2fa).

{% hint style="info" %}
**Automatic 2FA reset is available only once per day.**\
For additional resets, please contact support at **<broker.support@tiger.com>.**
{% endhint %}


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