Tiger.com Broker Docs
English
English
  • 👋Welcome!
  • ⭐Getting started
    • First Steps
    • Registration and login
    • Verification
    • Two-factor authentication (2FA)
  • Creating API keys
    • How to switch between exchanges
    • Creating API keys for TigerX
    • Creating API keys for Binance
    • Creating API keys for Bybit
  • 💸Financial operations
    • Deposit
    • Transferring funds between accounts in Tiger.com Broker
    • Binance Transfer
    • Withdrawal
      • Addresses whitelist
      • Withdrawal PIN protection
    • Liquidation process
    • What types of margin are available in Tiger.com Broker?
  • 💻Interface
    • Wallet
      • Orders
      • Positions
      • Spot
        • Binance Convert
    • Orders and positions
    • Commission
    • Leverage
    • History
    • Trader's journal
      • Summary
      • My trades
      • Dashboard
    • Client profile settings
  • 🧑‍🤝‍🧑Referral program
    • 🐅Teams
    • 🏆Leaderboard
  • 💹OKX Affiliate and New Rewards System
  • 🟡TigerX
  • ❓Frequently Asked Questions
    • How to deposit your wallet and withdraw Funds?
    • Is it safe to use Tiger.com Broker?
    • Which platforms can you use to connect?
    • How often are saved commissions credited?
    • How many API keys can I create?
    • What is the minimum / maximum deposit?
    • What is the minimum / maximum withdrawal amount?
    • When is the funding fee credited/deducted?
    • How to save even more on fees using BNB token burning?
    • Convert Small Balance to BNB
    • What is the difference between Tiger.com Broker and Tiger.com Terminal accounts?
    • Deposit is not received in Tiger.com Broker
    • How to change the referral code?
    • Commission refund is not received or incorrectly calculated
    • What is the difference between a personal exchange account and the Tiger.com Broker account?
    • I don’t see up-to-date data in the trader’s journal. What should I do?
    • Does Tiger.com Broker charge additional fees for trades?
    • Withdrawal from the broker to external wallets is delayed
    • Orders/Positions are not visible in the Broker's account
    • How to Reset 2FA?
    • How to get rid of "Crypto dust" on Spot?
    • Difference between Leverage on the "Leverage" and "Trader's journal" pages
  • ‼️Page isn't loading in Tiger.com Broker account
  • 📬Support
Powered by GitBook
On this page
  1. Frequently Asked Questions

How to Reset 2FA?

PreviousOrders/Positions are not visible in the Broker's accountNextHow to get rid of "Crypto dust" on Spot?

Last updated 2 months ago

If the two-factor authentication (2FA) was set up incorrectly or you have lost access to your authenticator, you can reset 2FA for your account. The process is as follows:

If you have access to your broker account:

  1. Log in to your broker’s account.

  2. Go to and click “Send link”:

3. A confirmation modal window will appear—select “Send Link”:

4. The system will send a verification email to your registered email address. Follow the link in the email.

5. You will be redirected to a liveness verification page, where you need to complete video verification.

6. Once successfully verified, the system will reset 2FA for your account.

If you cannot log in due to 2FA:

1. Enter your login and password on the sign-in page and proceed to the 2FA verification screen.

2. Click “No Access to 2FA”:

3. A confirmation modal window will appear—select “Send Link”. After clicking, the process will be the same as described above.

Automatic 2FA reset is available only once per day. For additional resets, please contact support at broker.support@tiger.com.

After resetting 2FA, you will be able to set it up again .

❓
following our instructions
Profile Settings