Withdrawal PIN protection

A PIN code is an additional layer of security for withdrawals. It helps protect your funds even if an unauthorized person gains access to your account.

How does the PIN code work?

• It is required for all withdrawals if the feature is enabled.

• It is not displayed in your account.

• It cannot be changed or recovered in the usual way. Reset is only possible via identity verification.

• For security reasons, after 4 incorrect attempts, withdrawals will be suspended for 24 hours.

How to enable a PIN code?

1. Go to your profile settings.

2. Enable the Withdrawal PIN protection option.

3. Create and enter your PIN code. Store it in a safe place — it cannot be recovered!

Your PIN must not be a simple sequence (e.g., 123456, 111111, 000000, 654321).

Important:

If you forget your PIN code: use the reset function by verifying your identity either on your own or via email support at [email protected].

After changing your password, withdrawals will be placed on a 24-hour hold.

Our support team will never ask for your password, PIN code, authorization codes, phone number, or authenticator details. We will also never ask you to transfer assets — including cash, crypto, or any other form — to us or to any third parties.