# Deposit is not received in Tiger.com Broker

The processing speed of transactions depends on network congestion, which is influenced by the number of transactions and processing servers at any given time.

Once all network confirmations are received, the transaction will be considered completed.

You can check the transaction speed in public sources. We have no control over the transaction speed itself, as it depends on multiple factors and participants within the blockchain network.

For example, if you are withdrawing funds from Binance, you can check the congestion status of the selected network on the [following page](https://www.binance.com/en/network). \
[Bybit Network Status](https://www.bybit.com/en/announcement-info/deposit-withdraw/)\
[OKX Network Status](https://www.okx.com/ru/status)

If the network status is normal, but the funds have not arrived within an hour, please contact us at **<broker.support@tiger.com>** from the email associated with your Tiger.com Broker account and provide the following details:

* A **text version** of the **transaction link (txID)**
* The **network** used for the transfer
* A **screenshot** of the **Deposit page** showing the selected coin, network, and the recorded deposit address (as shown in the example):

<figure><img src="https://3857619824-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fyw4jlbyXBiRSgCIsu0tg%2Fuploads%2FqPWKb3hX18fcxlgzIFy8%2F%D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA%20%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0%202025-03-08%20%D0%B2%2018.00.30.png?alt=media&#x26;token=c8f9e79a-0de3-483e-9336-0a1d390a1bf1" alt=""><figcaption></figcaption></figure>

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Additionally, try copying the address again and pasting it into the withdrawal form. If the address **changes after copying**, this behavior may indicate a **Trojan virus**. These viruses alter the clipboard address to redirect funds. In this case, please **scan your system for viruses**. Always double-check the first and last characters of the deposit address before sending cryptocurrency to ensure accuracy.

If the funds were sent to an incorrect address and the blockchain transaction has been completed, **it is not possible to recover them**.
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