> For the complete documentation index, see [llms.txt](https://broker-docs.tiger.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://broker-docs.tiger.com/english-2/frequently-asked-questions/deposit-is-not-received-in-tiger.com-broker.md). # Deposit is not received in Tiger.com Broker The processing speed of transactions depends on network congestion, which is influenced by the number of transactions and processing servers at any given time. Once all network confirmations are received, the transaction will be considered completed. You can check the transaction speed in public sources. We have no control over the transaction speed itself, as it depends on multiple factors and participants within the blockchain network. For example, if you are withdrawing funds from Binance, you can check the congestion status of the selected network on the [following page](https://www.binance.com/en/network). \ [Bybit Network Status](https://www.bybit.com/en/announcement-info/deposit-withdraw/)\ [OKX Network Status](https://www.okx.com/ru/status) If the network status is normal, but the funds have not arrived within an hour, please contact us at **** from the email associated with your Tiger.com Broker account and provide the following details: * A **text version** of the **transaction link (txID)** * The **network** used for the transfer * A **screenshot** of the **Deposit page** showing the selected coin, network, and the recorded deposit address (as shown in the example):
{% hint style="info" %} Additionally, try copying the address again and pasting it into the withdrawal form. If the address **changes after copying**, this behavior may indicate a **Trojan virus**. These viruses alter the clipboard address to redirect funds. In this case, please **scan your system for viruses**. Always double-check the first and last characters of the deposit address before sending cryptocurrency to ensure accuracy. If the funds were sent to an incorrect address and the blockchain transaction has been completed, **it is not possible to recover them**. {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://broker-docs.tiger.com/english-2/frequently-asked-questions/deposit-is-not-received-in-tiger.com-broker.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.