Tiger.com Broker Docs
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  • 👋Welcome!
  • ⭐Getting started
    • First Steps
    • Registration and login
    • Verification
    • Two-factor authentication (2FA)
  • Creating API keys
    • How to switch between exchanges
    • Creating API keys for TigerX
    • Creating API keys for Binance
    • Creating API keys for Bybit
  • 💸Financial operations
    • Deposit
    • Transferring funds between accounts in Tiger.com Broker
    • Binance Transfer
    • Withdrawal
      • Addresses whitelist
      • Withdrawal PIN protection
    • Liquidation process
    • What types of margin are available in Tiger.com Broker?
  • 💻Interface
    • Wallet
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      • Spot
        • Binance Convert
    • Orders and positions
    • Commission
    • Leverage
    • History
    • Trader's journal
      • Summary
      • My trades
      • Dashboard
    • Client profile settings
  • 🧑‍🤝‍🧑Referral program
    • 🐅Teams
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  • 💹OKX Affiliate and New Rewards System
  • 🟡TigerX
  • ❓Frequently Asked Questions
    • How to deposit your wallet and withdraw Funds?
    • Is it safe to use Tiger.com Broker?
    • Which platforms can you use to connect?
    • How often are saved commissions credited?
    • How many API keys can I create?
    • What is the minimum / maximum deposit?
    • What is the minimum / maximum withdrawal amount?
    • When is the funding fee credited/deducted?
    • How to save even more on fees using BNB token burning?
    • Convert Small Balance to BNB
    • What is the difference between Tiger.com Broker and Tiger.com Terminal accounts?
    • Deposit is not received in Tiger.com Broker
    • How to change the referral code?
    • Commission refund is not received or incorrectly calculated
    • What is the difference between a personal exchange account and the Tiger.com Broker account?
    • I don’t see up-to-date data in the trader’s journal. What should I do?
    • Does Tiger.com Broker charge additional fees for trades?
    • Withdrawal from the broker to external wallets is delayed
    • Orders/Positions are not visible in the Broker's account
    • How to Reset 2FA?
    • How to get rid of "Crypto dust" on Spot?
    • Difference between Leverage on the "Leverage" and "Trader's journal" pages
  • ‼️Page isn't loading in Tiger.com Broker account
  • 📬Support
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  1. Frequently Asked Questions

Deposit is not received in Tiger.com Broker

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Last updated 2 months ago

The processing speed of transactions depends on network congestion, which is influenced by the number of transactions and processing servers at any given time.

Once all network confirmations are received, the transaction will be considered completed.

You can check the transaction speed in public sources. We have no control over the transaction speed itself, as it depends on multiple factors and participants within the blockchain network.

For example, if you are withdrawing funds from Binance, you can check the congestion status of the selected network on the .

If the network status is normal, but the funds have not arrived within an hour, please contact us at broker.support@tiger.com from the email associated with your Tiger.com Broker account and provide the following details:

  • A text version of the transaction link (txID)

  • The network used for the transfer

  • A screenshot of the Deposit page showing the selected coin, network, and the recorded deposit address (as shown in the example):

Additionally, try copying the address again and pasting it into the withdrawal form. If the address changes after copying, this behavior may indicate a Trojan virus. These viruses alter the clipboard address to redirect funds. In this case, please scan your system for viruses. Always double-check the first and last characters of the deposit address before sending cryptocurrency to ensure accuracy.

If the funds were sent to an incorrect address and the blockchain transaction has been completed, it is not possible to recover them.

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following page
Bybit Network Status
OKX Network Status