Tiger.com Broker Docs
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  • ❓Frequently Asked Questions
    • How to deposit your wallet and withdraw Funds?
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    • Convert Small Balance to BNB
    • What is the difference between Tiger.com Broker and Tiger.com Terminal accounts?
    • Deposit is not received in Tiger.com Broker
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    • Commission refund is not received or incorrectly calculated
    • What is the difference between a personal exchange account and the Tiger.com Broker account?
    • I don’t see up-to-date data in the trader’s journal. What should I do?
    • Does Tiger.com Broker charge additional fees for trades?
    • Withdrawal from the broker to external wallets is delayed
    • Orders/Positions are not visible in the Broker's account
    • How to Reset 2FA?
    • How to get rid of "Crypto dust" on Spot?
    • Difference between Leverage on the "Leverage" and "Trader's journal" pages
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  1. Frequently Asked Questions

I don’t see up-to-date data in the trader’s journal. What should I do?

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Last updated 2 months ago

This issue may be caused by a lost connection to the exchange. You can restore the connection in your profile settings by selecting "Update trade history." Please note that when updating, you can choose for which exchange the update will be applied:

The trade history update may take up to 40 minutes. If the issue persists after the update is complete, please contact our support team at broker.support@tiger.com and provide the following details for further investigation:

  • Your Tiger.com Broker account UID

  • Screenshots of the current display

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