# Page isn't loading in Tiger.com Broker account

If any page in your Tiger.com Broker account is not loading or displaying incorrectly, our support team may request additional information for investigation. Specifically, we may need data from DevTools (the developer console) in your browser. Below there is a universal guide that works for most browsers.

### **Steps to provide DevTools console data**

To obtain the required information, please follow these steps carefully:

**1. Navigate to the affected page**

Open the page that is not loading or where you are experiencing an issue.

**2. Open the DevTools Console**

* **For Windows:** Press **Ctrl+Shift+I** or **F12**.
* **For macOS:** Press **Cmd+Option+I**.\
  After performing this action, the **DevTools console** will open at the bottom of the page.

**3. Go to the "Network" tab and select the "Fetch/XHR" filter**

In the **DevTools** panel, navigate to the **"Network"** tab. Then select the **"Fetch/XHR"** filter.\
This will help filter the necessary requests.

<figure><img src="/files/VyyVSTpauGlHiwrPfhok" alt=""><figcaption><p>In the screenshot, 1 marks the Network tab, 2 - the Fetch/XHR filter. </p></figcaption></figure>

**4. Reload the page**

To collect the required data:

* Reload the page (**F5** or **Ctrl+R** on Windows, **Cmd+R** on macOS).
* Repeat the action that causes the error.
* Keep the DevTools console open.

**5. Take a full screenshot of all requests**

After following the previous steps, take a **full screenshot** of all requests appearing in the left section of the **"Network"** tab. If there are too many requests to fit in one screenshot, scroll down and take multiple screenshots.

<figure><img src="/files/SQaXMg9Es9d3AT2AZAwl" alt=""><figcaption></figcaption></figure>

**6. Check for requests marked in red**

Some requests in the "Network" tab may be highlighted in red, indicating an error. Click on the red-marked request to expand it, then switch to the "Response" tab.

<figure><img src="/files/q1k0K4XbeD4gluDif8Gg" alt=""><figcaption><p>Example of the Response tab</p></figcaption></figure>

**7. Screenshot the response tab**

Take a **screenshot** of the **"Response"** tab, ensuring that all visible information is captured. In some cases, our support team may request details about a specific request. If needed, we will specify the request name when handling your inquiry.

#### 8. Send screenshots to our support team

Email all screenshots to **<broker.support@tiger.com>**. Use the email subject: `"Errors Loading Tiger.com Broker Page"`. In your message, provide a detailed description of the actions that led to the error.

#### **Important information to include in your email:**

* **Which exchange** was selected in the account when the issue occurred?
* **Which browser** was the issue encountered in?

The requested information will help us investigate the issue more efficiently and speed up the resolution process. Thank you for your cooperation!


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://broker-docs.tiger.com/english-2/page-isnt-loading-in-tiger.com-broker-account.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.