‼️Page isn't loading in Tiger.com Broker account

If any page in your Tiger.com Broker account is not loading or displaying incorrectly, our support team may request additional information for investigation. Specifically, we may need data from DevTools (the developer console) in your browser. Below there is a universal guide that works for most browsers.

Steps to provide DevTools console data

To obtain the required information, please follow these steps carefully:

1. Navigate to the affected page

Open the page that is not loading or where you are experiencing an issue.

2. Open the DevTools Console

• For Windows: Press Ctrl+Shift+I or F12.

• For macOS: Press Cmd+Option+I. After performing this action, the DevTools console will open at the bottom of the page.

3. Go to the "Network" tab and select the "Fetch/XHR" filter

In the DevTools panel, navigate to the "Network" tab. Then select the "Fetch/XHR" filter. This will help filter the necessary requests.

In the screenshot, 1 marks the Network tab, 2 - the Fetch/XHR filter.

4. Reload the page

To collect the required data:

• Reload the page (F5 or Ctrl+R on Windows, Cmd+R on macOS).

• Repeat the action that causes the error.

• Keep the DevTools console open.

5. Take a full screenshot of all requests

After following the previous steps, take a full screenshot of all requests appearing in the left section of the "Network" tab. If there are too many requests to fit in one screenshot, scroll down and take multiple screenshots.

6. Check for requests marked in red

Some requests in the "Network" tab may be highlighted in red, indicating an error. Click on the red-marked request to expand it, then switch to the "Response" tab.

Example of the Response tab

7. Screenshot the response tab

Take a screenshot of the "Response" tab, ensuring that all visible information is captured. In some cases, our support team may request details about a specific request. If needed, we will specify the request name when handling your inquiry.

8. Send screenshots to our support team

Email all screenshots to [e-mail]. Use the email subject: "Errors Loading Tiger.com Broker Page". In your message, provide a detailed description of the actions that led to the error.

Important information to include in your email:

• Which exchange was selected in the account when the issue occurred?

• Which browser was the issue encountered in?

The requested information will help us investigate the issue more efficiently and speed up the resolution process. Thank you for your cooperation!