‼️Page isn't loading in Tiger.com Broker account
If any page in your Tiger.com Broker account is not loading or displaying incorrectly, our support team may request additional information for investigation. Specifically, we may need data from DevTools (the developer console) in your browser. Below there is a universal guide that works for most browsers.
Steps to provide DevTools console data
To obtain the required information, please follow these steps carefully:
1. Navigate to the affected page
Open the page that is not loading or where you are experiencing an issue.
2. Open the DevTools Console
For Windows: Press Ctrl+Shift+I or F12.
For macOS: Press Cmd+Option+I. After performing this action, the DevTools console will open at the bottom of the page.
3. Go to the "Network" tab and select the "Fetch/XHR" filter
In the DevTools panel, navigate to the "Network" tab. Then select the "Fetch/XHR" filter. This will help filter the necessary requests.
4. Reload the page
To collect the required data:
Reload the page (F5 or Ctrl+R on Windows, Cmd+R on macOS).
Repeat the action that causes the error.
Keep the DevTools console open.
5. Take a full screenshot of all requests
After following the previous steps, take a full screenshot of all requests appearing in the left section of the "Network" tab. If there are too many requests to fit in one screenshot, scroll down and take multiple screenshots.
6. Check for requests marked in red
Some requests in the "Network" tab may be highlighted in red, indicating an error. Click on the red-marked request to expand it, then switch to the "Response" tab.
7. Screenshot the response tab
Take a screenshot of the "Response" tab, ensuring that all visible information is captured. In some cases, our support team may request details about a specific request. If needed, we will specify the request name when handling your inquiry.
8. Send screenshots to our support team
Email all screenshots to [email protected]. Use the email subject: "Errors Loading Tiger.com Broker Page". In your message, provide a detailed description of the actions that led to the error.
Important information to include in your email:
Which exchange was selected in the account when the issue occurred?
Which browser was the issue encountered in?
The requested information will help us investigate the issue more efficiently and speed up the resolution process. Thank you for your cooperation!
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