Commission refund is not received or incorrectly calculated
Last updated
Last updated
All commission deductions are made directly by the exchange, and our service does not influence this process. Detailed information about commissions and their deduction rules can be found .
For example, if on January 26, 2025, you paid a commission of 100 USDT to Binance, then on January 27, 2025, with a 35% cashback, 35 USDT should be credited back to your Spot wallet. If this has not happened, please contact us at broker.support@tiger.com from the email linked to your Tiger.com Broker account and provide the following:
A screenshot of the for the entire day (if multiple trades were made, multiple screenshots may be required);
A screenshot of the for the selected day, showing the total commission paid;
A screenshot of the page displaying the credited commission refund for the relevant day.