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    • How often are saved commissions credited?
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    • Deposit is not received in Tiger.com Broker
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    • Commission refund is not received or incorrectly calculated
    • What is the difference between a personal exchange account and the Tiger.com Broker account?
    • I don’t see up-to-date data in the trader’s journal. What should I do?
    • Does Tiger.com Broker charge additional fees for trades?
    • Withdrawal from the broker to external wallets is delayed
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    • How to Reset 2FA?
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    • Difference between Leverage on the "Leverage" and "Trader's journal" pages
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  1. Frequently Asked Questions

Commission refund is not received or incorrectly calculated

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Last updated 2 months ago

The saved commissions are automatically credited for the previous trading day to the Spot wallet of your account.

For Binance, the commission refund is processed between 05:00 and 06:00 UTC, while for Bybit, it occurs between 08:00 and 09:00 UTC. All transactions in Tiger.com Broker are calculated based on the UTC+0 time zone. The credited commission refunds can be found in the

All commission deductions are made directly by the exchange, and our service does not influence this process. Detailed information about commissions and their deduction rules can be found .

For example, if on January 26, 2025, you paid a commission of 100 USDT to Binance, then on January 27, 2025, with a 35% cashback, 35 USDT should be credited back to your Spot wallet. If this has not happened, please contact us at broker.support@tiger.com from the email linked to your Tiger.com Broker account and provide the following:

  • A screenshot of the for the entire day (if multiple trades were made, multiple screenshots may be required);

  • A screenshot of the for the selected day, showing the total commission paid;

  • A screenshot of the page displaying the credited commission refund for the relevant day.

Any discrepancies between the Tiger.com Broker personal account and an external service (such as a trader's journal) may be due to time zone differences. Tiger.com Broker operates based on UTC+0. If the time zones in Tiger.com Broker and the external service you use to track your trades do not match, the daily trading volumes and commissions may differ. To accurately compare daily volumes and commissions, set the time zone to UTC+0 in the external service.

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corresponding tab of your Tiger.com Broker account.
on this page
History page
Trader’s Journal - Summary
Commission