Tiger.com Broker Docs
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  • 👋Welcome!
  • ⭐Getting started
    • First Steps
    • Registration and login
    • Verification
    • Two-factor authentication (2FA)
  • Creating API keys
    • How to switch between exchanges
    • Creating API keys for Binance
    • Creating API keys for Bybit
  • 💸Financial operations
    • Deposit
    • Transferring funds between accounts in Tiger.com Broker
    • Binance Transfer
    • Withdrawal
      • Addresses whitelist
    • Liquidation process
    • What types of margin are available in Tiger.com Broker?
  • 💻Interface
    • Wallet
      • Orders
      • Positions
      • Spot
        • Binance Convert
    • Leverage
    • History
  • 🧑‍🤝‍🧑Referral program
  • 💹OKX Affiliate and New Rewards System
  • ❓Frequently Asked Questions
    • How to deposit your wallet and withdraw Funds?
    • Is it safe to use Tiger.com Broker?
    • Which platforms can you use to connect?
    • How often are saved commissions credited?
    • How many API keys can I create?
    • What is the minimum / maximum deposit?
    • What is the minimum / maximum withdrawal amount?
    • When is the funding fee credited/deducted?
    • How to save even more on fees using BNB token burning?
    • Convert Small Balance to BNB
    • What is the difference between Tiger.com Broker and Tiger.com Terminal accounts?
    • Deposit is not received in Tiger.com Broker
    • How to change the referral code?
    • Commission refund is not received or incorrectly calculated
    • What is the difference between a personal exchange account and the Tiger.com Broker account?
    • I don’t see up-to-date data in the trader’s journal. What should I do?
    • Does Tiger.com Broker charge additional fees for trades?
    • Withdrawal from the broker to external wallets is delayed
    • Orders/Positions are not visible in the Broker's account
    • How to Reset 2FA?
    • How to get rid of "Crypto dust" on Spot?
    • Difference between Leverage on the "Leverage" and "Trader's journal" pages
  • 📬Support
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  1. Frequently Asked Questions

I don’t see up-to-date data in the trader’s journal. What should I do?

PreviousWhat is the difference between a personal exchange account and the Tiger.com Broker account?NextDoes Tiger.com Broker charge additional fees for trades?

Last updated 3 days ago

This issue may be caused by a lost connection to the exchange. You can restore the connection in your profile settings by selecting "Update trade history." Please note that when updating, you can choose for which exchange the update will be applied:

The trade history update may take up to 40 minutes. If the issue persists after the update is complete, please contact our support team at broker.support@tiger.com and provide the following details for further investigation:

  • Your Tiger.com Broker account UID

  • Screenshots of the current display

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