Commission refund is not received or incorrectly calculated

The saved commissions are automatically credited for the previous trading day to the Spot wallet of your account.

For Binance, the commission refund is processed between 05:00 and 06:00 UTC, while for Bybit, it occurs between 08:00 and 09:00 UTC. All transactions in Tiger.com Broker are calculated based on the UTC+0 time zone. The credited commission refunds can be found in the corresponding tab of your Tiger.com Broker account.

All commission deductions are made directly by the exchange, and our service does not influence this process. Detailed information about commissions and their deduction rules can be found on this page.

For example, if on January 26, 2025, you paid a commission of 100 USDT to Binance, then on January 27, 2025, with a 35% cashback, 35 USDT should be credited back to your Spot wallet. If this has not happened, please contact us at [e-mail] from the email linked to your Tiger.com Broker account and provide the following:

• A screenshot of the History page for the entire day (if multiple trades were made, multiple screenshots may be required);

• A screenshot of the Trader’s Journal - Summary for the selected day, showing the total commission paid;

• A screenshot of the Commission page displaying the credited commission refund for the relevant day.

Any discrepancies between the Tiger.com Broker personal account and an external service (such as a trader's journal) may be due to time zone differences. Tiger.com Broker operates based on UTC+0. If the time zones in Tiger.com Broker and the external service you use to track your trades do not match, the daily trading volumes and commissions may differ. To accurately compare daily volumes and commissions, set the time zone to UTC+0 in the external service.